Terms and Conditions

1. About these terms

These terms apply when you use the Lodgespot website, mobile app and WhatsApp assistant (together, the "Platform"), which are run by Lodgespot LTD ("Lodgespot", "we", "us"). They cover finding and booking lodges, rooms and shops, paying, taking tours, buying and selling in the marketplace, and using the roommate finder.

By using the Platform, making a booking or buying an item, you agree to these terms. If you don't agree, please don't use the Platform. You can browse listings without an account, and these terms still apply when you do.

2. Your account

• You must be 18 or older to create an account, book, pay, or post on the Platform.
• Give us accurate details, including a working phone number and email address, and keep them up to date.
• Keep your password private. You are responsible for what happens on your account, so tell us straight away if you think someone else has used it.
• One person should use one account. Don't create accounts to get around a suspension.

3. Booking and payment confirmation

These rules apply to lodge, room and shop bookings, so that every booking is handled fairly and clearly.

Full payment

A booking or reservation is only confirmed when we receive 100% of the required payment.

Moving in after a Paystack payment

When you pay for a lodge, room or shop through Paystack, the money has to be transferred to the property's management. Please wait until the next business day before you are cleared to move in.

Pay the exact amount

It's your responsibility to check that you are paying the exact amount required. A partial payment or underpayment does not secure a booking.

Accepted ways to pay

We accept payments made through Paystack, or verified directly with our team. Verification by our team is only for lodge and room payments, and is not valid for marketplace purchases.

If something goes wrong

If you have any problem while paying, tap the "Need Help" button near the payment screen so our team can assist you.

4. Official bank accounts

To protect you from fraud and fake listings, please pay only through the Platform or to the official accounts below.

If anyone, including someone claiming to be an agent or seller, asks you to pay into a different account, contact us before you pay. If we change our official accounts, we will update this page.

Commitment fees. Any commitment payment or holding deposit you transfer to the platform management is non-refundable.

5. Tours and inspections

• Book 24 hours ahead. Tours of rooms, apartments or shops must be booked at least 24 hours in advance.
• Tour fees are non-refundable. This applies to any tour fee you pay to Lodgespot.
• Inspect before you pay in full. We strongly recommend that you, or someone you trust, inspects the property in person before you send full payment. This helps avoid disappointment and disputes.
• Condition of the property. Lodgespot LTD is not responsible for the physical condition of a room or building where we provided a video walkthrough, or offered a way to inspect it in person. We are also not responsible for issues that arise outside the scope of our role as an agency.

6. Refunds for lodges and rooms

Our refund rules protect both you and the cost of running the service.

Who can ask for a refund

To be considered for a refund, you must give a valid reason and clear evidence that the fault lies with Lodgespot LTD or someone working for it.

Paystack charges. A "full refund" never includes the transaction charges Paystack deducts at checkout. Those are non-refundable in every case.

7. Marketplace

These rules apply to items bought and sold in the Lodgespot marketplace.

Payment and delivery

• Payments are confirmed instantly. Once you pay, your payment shows as confirmed on the Platform.
• Sellers must deliver first. A seller has to deliver the item before their money is paid out. This gives you a safe window to inspect the item and ask for a refund if you have a valid reason.
• Seller payouts. Sellers paid through Paystack receive their cleared funds in the bank account they provided on the next business day.
• Marketplace purchases are paid through the Platform. Verification by our team is not accepted for marketplace items.

Inspect on the spot

If you sell

• Only list items you own or are allowed to sell, and describe them honestly, including their condition.
• Use your own photos or ones you have the right to use, and keep your price and availability up to date.
• Deliver what you listed. If you can't, mark the item unavailable.

8. Listings and availability

Lodges, rooms, shops and items on the Platform are posted by agents, property managers and sellers. Availability can change quickly, so a room may be taken before you pay. Only a confirmed booking (see section 3) secures a room. Details given by our WhatsApp assistant follow the same rules as the Platform.

If you list as an agent or seller

• Only list properties or items you have the right to list, and make sure your photos, videos, prices and descriptions are accurate.
• Mark a listing unavailable as soon as it is taken.
• Keep the contact number on your listing working. It is shown to the public so interested people can reach you.
• Don't ask people to pay outside the Platform or into accounts we haven't approved.
• Give us the information we ask for so we can verify your listings.

We may edit, hide or remove any listing that is inaccurate, misleading or breaks these terms.

9. Roommate finder

• A roommate profile is public to people who use the roommate finder. Only add what you are comfortable sharing.
• Be truthful about who you are and what you are looking for, and only use your own photo and details.
• Lodgespot does not screen roommates or vouch for them. You are responsible for deciding who to share a room with, so take sensible precautions when you meet someone.
• Arrangements between roommates, including rent and house rules, are between you and them. Lodgespot is not a party to them.
• You can delete your profile at any time.

10. Acceptable use

Please don't use the Platform to:

• Post fake, misleading or duplicate listings, or list something you have no right to list.
• Ask anyone to pay into an account that isn't ours, or take payment for something you can't deliver.
• Pretend to be someone else, or give false details about yourself.
• Harass, threaten or abuse other people, or post hateful, sexual or otherwise offensive material.
• Sell items that are illegal, stolen, counterfeit or dangerous.
• Send spam, including repeated or meaningless comments and likes.
• Scrape the Platform, break its security, or interfere with how it works.

11. Your content and our content

You keep ownership of the photos, videos, descriptions and comments you post. By posting them on the Platform, you give Lodgespot permission to store, display and share them to run and promote the Platform, and you confirm you have the right to post them.

The Lodgespot name, logo, design and software belong to us. Please don't copy or reuse them without our written permission.

12. Privacy

Our Privacy Policy explains what personal information we collect, how we use it and who can see it. It forms part of these terms.

13. Limits of our responsibility

• Agents, property managers and sellers are responsible for their own listings and items. We work to keep the Platform accurate, but we can't guarantee that every listing, price or description is complete or up to date.
• We are not responsible for the physical condition of a property, as set out in section 5.
• We are not responsible for payments made outside the Platform or to accounts other than our official ones, as set out in section 4.
• The Platform is provided as available. We can't promise it will always be free of interruptions or errors.
• To the extent the law allows, we are not liable for indirect or consequential losses, such as lost opportunities or the cost of alternative accommodation.

Nothing in these terms takes away any rights you have under Nigerian law that cannot be excluded.

14. Suspension and ending your account

We may suspend or remove an account, listing or profile if it breaks these terms, if we suspect fraud, or if we are required to by law. Where we can, we will tell you why.

You can stop using the Platform at any time and ask us to delete your account by emailing support@lodgespot.com.ng. Deleting your account does not cancel payments or bookings already made, and we may keep certain records as described in the Privacy Policy.

15. Changes to these terms

We may update these terms as the Platform or the law changes. The new version will be posted here with a new "Last updated" date, and for significant changes we will also tell you on the Platform or by email. If you keep using the Platform after a change, you accept the updated terms. Changes do not affect a booking or order that was already confirmed.

16. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If you have a problem or complaint, please contact us first at support@lodgespot.com.ng so we can try to resolve it. If we can't, either side may take the matter to the Nigerian courts.

17. Contact us